Are returns free?
Updated 2 years ago
Unlike other brands, we offer free returns and exchanges on all our weighted blankets. Our returns partner is Collect+ as they have over 10,000 drop-off locations throughout the United Kingdom.
For customers that are unable to drop their parcel at a Collect+ location, we will recommend a collection service. However, please note that using a collection service is at your own expense. Remy currently does not offer free collection for returns and exchanges.
Please note, free returns & exchanges are currently only available to our mainland UK customers.
The Pod:
We can offer a free exchange of the Pod cover, but if you wish to return the Pod, we kindly ask that you cover the shipping cost (approx. £30).
We would recommend sending the return with Parcel Force, but of course, you can choose your own courier.
