Are returns and exchanges free?
Updated 1 year ago
Yes, most of our products can be returned or exchanged free of charge. The only exception is the Pod.
Free returns and exchanges are currently only available to our customers from mainland UK.
Once you fill out our returns & exchanges form you will be contacted by our team with instructions on how to send your item(s) back to us. Once a free return label is generated you will have numerous drop-off locations near you to choose from. If you wish to have the item collected we can make a recommendation of collection couriers, however, this will be at your own expense.
The Pod:
We can offer a free exchange of the Pod cover, but if you wish to return the Pod, we kindly ask that you cover the shipping cost.
We would recommend sending the return with Parcel Force, but of course you can choose your own courier.
